Allison Ausband, EVP and Chief Customer Experience Officer at Delta Air Lines, leads 65,000 team members to deliver innovative, people-first customer experiences, serving nearly 200 million customers in 2022.

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Allison Ausband is Executive Vice President and Chief Customer Experience Officer for Delta Air Lines. In this role, she oversees the end-to-end customer experience and the 65,000 team members in Delta’s Customer Experience Design, Airport Customer Service, In-Flight Service, and Reservations and Customer Care divisions who deliver those experiences.  

She and her team have continued to combine industry-leading innovation with a people-first approach to customer service to create a more seamless, personalized and elevated experience for every customer. As a result, Delta served nearly 200 million customers in 2022 and was named the top U.S. airline by the Wall Street Journal for the second year in a row.